Terms and Conditions
Terms and Conditions
Please read carefully these Terms and Conditions ("Terms") as set out below. By registering an Account (“Your Account” or “Account”), you are deemed to have accepted and understood them.
In this document, We use the following definitions:
Access Device means a computer, tablet, smartphone, or any other electronic device that you use to access the mimy’s Services.
Your Account or Account means an Account you have opened to use the mimy’s Website and Services.
Bet means a Bet, wager, or stake that you have placed via the Website on the outcome of any event.
Bonus Terms and Promotional Terms means any Terms and Conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time.
Content means any textual, visual, and audio information on the Website, as well as Software and data.
Intellectual Property Rights patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, trade names and domain names, rights to goodwill or to sue for passing off or unfair competition, rights in designs, rights in computer Software, database rights, rights in confidential information (including know-how and trade secrets) and any other Intellectual Property Rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
mimy means GOODWIN N.V., registration number: 151353, registered address: Heelsumstraat 51 Unit B-03, E-Commerce Park, Curacao, license # 8048/JAZ2019-062.
Rules mean the Betting Rules that apply to a relevant type of betting.
Services mean the Services that mimy provides through the Website or Software.
Software means any computer program downloaded accessed or otherwise utilizes by you from the Website made available by Us from time to time.
Third-Party Terms means any additional end-user terms and conditions of use which you are required to confirm your agreement to as part of the use of any software which you may access on Our Website which can be found in the Appendix to these Terms.
We/Us/Our means mimy.
Website the domain name mimy.online (https://mimy.online) through which We provide Our online betting services, including all pages with these domain names and all computer programs used to run or that are accessible on these domain names and all material and data made available at these domain names, including, but not limited to, text, photographs, graphics, video and audio content.
mimy is the operator of www.mimy.online website. mimy is licensed in compliance with the laws and regulations of Curacao to conduct remote betting business. mimy is the operator of this website (the "Website") www.mimy.online through which mimy provides its online betting services. Signing up at (https://mimy.online), you agree with an agreement with GOODWIN N.V. which is a company having its address at Heelsumstraat 51 Unit B-03, E-Commerce Park, Curacao and is registered at the Chamber of Commerce Curacao with number 151353 (8048/JAZ2019-062). GOODWIN N.V. licensed in Curacao and regulated by Central Government of the Netherlands Antilles. Your relationship with GOODWIN N.V. extends to the duration of play of games and making bets offered under the company’s license.
LUCKYLUCK LIMITED is affiliated company governed by Cyprus law and authorized payment agent of GOODWIN N.V.
If you visit the Website or use the Services, it automatically means that you have read these Terms and Conditions and accepted them.
These Terms and Conditions shall be agreed between you and mimy (referenced in these Terms as ,“ Us ", " Our " or " We ").
Applicability of these Terms and Conditions
This document comes into effect on January 21, 2021. mimy reserves the right to change these Terms from time to time. Reasons for such changes can be changes in legislation, instructions of the regulatory body, commercial reasons, and others. The current version of this document can be accessed from the Terms and Conditions link in the footer of the Website.
To assign this Terms to another company(s) which is affiliated with GOODWIN N.V. in which case such other company(s) will act as agent for, and provide services to us, to ensure that the services will be available to you, subject to these Terms.
Third parties do not have the ability to enforce any part of this Terms save in respect of the rights of counterparties to enforce your’s duty of good faith directly against you. This Terms, may however be varied at any time without the consent of any counterparties to any bets struck through GOODWIN N.V.
If We make changes to this document, mimy reserves the right not to notify you. Therefore, We strongly advise you to review the Terms from time to time. If you continue to visit the Website and use the Services after Our changes in this document, this will automatically mean your acceptance of all changes.
In the event of significant changes to this document, mimy will notify you in advance. We may inform you via email, Website notification, or message to your Account. Such notice may include a clause where We will ask you to confirm acceptance of the new Terms. mimy will deem that you agree to all changes if you give confirmation or continue to use the Website and Services. Your continued use of the Website and/or the Services after these changes have been made shall be deemed as your acceptance thereof.
Where We make changes to the Terms which We wish to notify you of, We will do so by such method of notification as We may, in Our discretion, deem appropriate, which may comprise: e-mail (to the e-mail address you have supplied us with); a message to your Account on the Website; or notice on the Website and We may, at Our discretion, invite you to accept the new Terms by clicking on "yes" or "I accept", checking a 'tick box' or any other similar method of confirmation by you. If you provide Us with any such confirmation or continue to use the Website and/or the Services after notification under this paragraph, you shall, from such time, be deemed to have accepted, and be bound by, the new Terms, including (for the avoidance of doubt), whether or not you have read the revised Terms. If any change is unacceptable to you, you may either cease using the Services and/or close your Account.
If you do not agree with any change that We have made to this document, you should stop using the Services and close your Account.
To use the Services, you need to pass the registration procedure when you open an Account. All personal information that you provide to Us must be up-to-date and truthful. This especially concerns the phone number, address, and payment details (if applicable).
You must provide truthful information when opening an Account and failure to do so will result in a breach of these Terms and conditions and immediate closure of the Account forfeiting all money available in the Account to us.
mimy has the right to use any legal means to verify the personal information you provide. If We decide to carry out such verification, you must provide Us with any required documentation.
Registration is deemed successful and you become Our registered customer only when We accept the online enrolment form you submitted. You agree upon request by Us to provide Us with any documentation to verify the Personal Information you have provided to us. You authorize Us to use any lawful means that We consider necessary to verify the Personal Information you have provided as set out in the online enrolment form ("Personal Information"). Such Personal Information includes all required information from you, as determined by Us in Our sole and absolute discretion, so as to allow Us to properly identify you. When the aforementioned online enrolment form has been submitted to, and accepted by, us, you will be deemed a Registered Customer ("Registered Customer"). We reserve the right of accepting or rejecting registration for any reason whatsoever. Only Registered Customers may use Our Services and Bet only up to their Bet limit or monetary amount available in their Account.
If you wish to place a Bet with the mimy, you should note that there may be specific laws in your country, place of residence, or the place where such Bets are placed from, which prohibit online betting and/or online gaming (collectively, "gambling") or the use and access of the Website and/or the Services.You warrant that you will not register an Account and use the Services if:
- you are in a jurisdiction where visiting the Website and using the Services is prohibited;
- you are in a jurisdiction where gambling is prohibited;
- the state of which you are a resident prohibits its citizens to gamble;
- if you are resident in any of the following countries or jurisdictions: OFAC sanctioned states, AFGHANISTAN, ALGERIA, ANGOLA, BENIN, BOTSWANA, BRAZIL, BURKINA FASO, BURUNDI, BRASIL, CAMEROON, CANADA, CHAD, CHINA, COLOMBIA, COMOROS, CONGO, THE DEMOCRATIC REPUBLIC OF THE, COTE D'IVOIRE, EGYPT, EQUATORIAL GUINEA, ETHIOPIA, GABON, GAMBIA, GHANA, GUINEA, GUINEA-BISSAU, IRAN, ISLAMIC REPUBLIC OF, IRAQ, KENYA, LESOTHO, MADAGASCAR, MALAWI, MALI, MAURITANIA, MAURITIUS, MEXICO, MOROCCO, MOZAMBIQUE, MYANMAR, NAMIBIA, NIGER, NIGERIA, NORTH KOREA, PALESTINIAN TERRITORY, OCCUPIED, PAPUA NEW GUINEA, RUSSIA, RWANDA, SENEGAL, SIERRA LEONE, SINGAPORE, TANZANIA, UNITED REPUBLIC OF, TOGO, TUNISIA, UGANDA, UNITED KINGDOM, United States of America, VENEZUELA, BOLIVARIAN REPUBLIC OF, YEMEN, ZAMBIA, ZIMBABWE (collectively "Prohibited Jurisdictions")
Please note that even if the Website is available in some country or jurisdiction, this does not mean that you are free to use Our Services. If such a country or jurisdiction prohibits the use of our Services, then We do not provide them.
Opening an Account with Us means your full understanding and agreement that you use the Services at your own risk. You accept responsibility for any loss of money on placed Bets that may result from using the Services.
You cannot use the Services if you previously had an Account and We closed it.
Each user has the right to open no more than one Account. If mimy finds additional Accounts, We can close them or merge.
To maintain a high level of security to protect customer funds, We may perform random security checks. You hereby accept that We maintain the right to demand additional information and/or documentation from you in order to verify your identity as the Account holder in the event of such a security check.
Each time you visit the Website or use the Services, you should check your balance. It is your responsibility to immediately notify Us of any balance discrepancy that you may find and provide Us with transaction records since the last balance check.
If you find discrepancies in the balance for a particular month and within 30 calendar days of the following month did not inform Us about this fact, you thus agree to forfeit any claims for such discrepancies.
Protection of minors
mimy does not allow anyone under the age of 18 to play on the Website.
Opening an Account with Us also means that you have reached the age of 18 or the age at which gambling is legal under the law that applies to you (Relevant Age).
You are (a) over 18 years of age, or (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you; whichever is the greater between the two (“Relevant Age“).
The Site is not designed to attract children or adolescents. We actively discourage and track people under the age of 18 who attempt to play in the Site. We use sophisticated verification systems which can identify minors who log in to our software.
The accounts of anyone under the age of 18 found to be gambling with mimy will be freezed and any winnings will be forfeited.
We carry out age verification checks on all customers and ask for documentary proof of age where checks are inconclusive.
Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling.
To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.
If you suspect that someone under the age of 18 is gambling at mimy please contact us to report this.
By using the Services, you warrant that you provided the correct name and address on the registration and that the money that you deposit in your Account legally belongs to you.
mimy reserves the right to check these facts from time to time. Such checks can be carried out on Our initiative or at the request of, for example, regulatory bodies. Undertaking such checks, We may request additional details from you in respect of the information you have provided us. This also applies to your deposits.
We may restrict you from accessing the Website, the Services, or withdrawing funds from your Account. Please note that We may from time to time re-perform the Checks for regulatory, security or other business reasons. In case of problems due to any restrictions, please contact Our support team.
In certain circumstances We may have to contact you and ask you to provide further information to Us directly in order to complete the Checks. For this purpose, We will be entitled, at Our sole discretion, to require that you provide Us with a notarised ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to Our satisfaction We may prevent any activity to be undertaken by you in relation to the Account or We may, where We reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.
If there are grounds to suspect you of providing incorrect information, mimy has the right to keep any amount deposited on the Account after We close your Account.
If a person uses the Services but has not reached the Relevant Age, he/she is breaking the law. If mimy is unable to confirm that your age allows you to use the Services, We have the right to suspend your Account. This limitation will remain in effect until We receive confirmation.
If We find evidence that you have been under the Relevant Age at the time of using the Services, then:
- We will freeze your Account until you reach the Relevant Age.
- We will void all transactions you made whilst you were underage and return the funds when you reach the Relevant Age.
- You will forfeit all your winnings when you were underage, and you will have to return to Us the funds.
Account Access Information
When you open an Account, you receive a username and password for further access to your Account. This information is for personal use only and shall not be disclosed. It protects both your data and your funds.
You are responsible for the safety and confidentiality of this information. In case of disclosure of information to third parties, all responsibility lies with you.
It is your responsibility to ensure that the Account Access Information remains confidential at all times and you shall be fully responsible for any misuse and/or unauthorized disclosure of Account Access Information to any third party. If you are concerned that your Account Access Information has been made available, its security has been compromised or has been accessed by any third party without your knowledge or consent, you should forthwith notify Us immediately whereupon new Account Access Information may be provided by Us to you. Any Bets or requests made online where the correct Account Access Information has been used will be considered valid and binding to you and us. Only after your notification to Us that your Account Access Information has been compromised and Us suspending the Account will Bets or requests made online with the Account Access Information be deemed void.
mimy has the right to require you to change your account access information from time to time or We may suspend your Account if We have reason to believe that there is likely to be a breach of security or misuse of the Website and/or the Services. We also have the right to change this information at Our discretion. In this case, We will previously inform you about this.
If there is any security risk, We may suspend your Account.
LUCKYLUCK LIMITED is affiliated company governed by Cyprus law and authorized payment agent of GOODWIN N.V. You can only place a Bet after you have deposited funds with us. The mimy group company is responsible for the holding and processing of Our customers’ funds.
If you wish to participate with Our Services you may only deposit money with Us through the pre-approved payment methods available in the Website or the Services, you must only deposit and receive money through the same Payment Solution Companies authorized by Us ("Authorised Payment Solutions"), except where you deposited money directly with us. Authorized Payment Solutions cannot represent themselves as authorized to receive funds on behalf of Us without a previous written statement to that effect from us; and furthermore, Authorised Payment Solutions cannot in any way market, advertise, publicize, or promote Us or Our Services without the previous written consent by us. Further details of how to deposit and withdraw along with information regarding minimum and maximum deposit limits can be found in the payment options page of the Website or Services.
If you use a payment method in respect of which you are not the Account holder, We reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Check
You can find more detailed information about deposit and withdrawal methods and deposit limits on the Website.
mimy does not provide Services on credit. You must have sufficient funds in your Account to place Bets. If there were not enough funds in the Account for the Bet, We can void it.
If We incur any charge-backs, reversals or other charges in respect of your Account, We reserve the right to charge you for the relevant amounts incurred. For the avoidance of doubt, your Account shall not be used by you as a bank Account or as an money exchange service and, should We become aware of deposits into and withdrawals from your Account without commensurate Betting or gaming activity, We reserve the right to deduct an administration charge (whether or not We close or suspend the Account). Funds deposited with Us in your Account shall not attract interest.
There can be some transaction costs on deposits and withdrawals. In this case, We may apply a handling charge. We will inform you about it.
If the local law or tax authoruty requires you to report any winnings or losses, you should do so.
Winnings from Bets are credited to your Account. You must immediately inform Us without delay if funds are credited to your Account by mistake. Bets may be void if placed using funds credited to the Account in error. We may adjust your Account to recover these funds.
For your Account to remain active, you need to log in and use the Services at least once every 12 months. We reserve the right to close your Account if it is inactive for 12 months or longer. In this case, you agree to forfeit the outstanding balance and all claims against us.
We review Our database to identify inactive Accounts with funds available for withdrawal. If We notice that your Account is inactive and there are funds left on it, We will try to inform you. We can do this by phone, email, or letter.
If We are unable to contact you within 12 months after your Account has been identified as inactive, We will close your Account. The funds held on it will go to charity.
You can place your Bet only online via the Website or the Services. To do this you need an active Account in Our system. You can find the information on how to place a Bet in the Help section.
The transaction details should be correct following the Betting Rules or the Game Rules.
Our gaming server records the placed Bets. Only after that, We deem the Bet accepted. If you have successfully placed your Bet, you will receive an electronic acknowledgment. After that, the Bet is deemed completed.
If the Bet has not been transmitted in full, including for technical reasons, We will deem the Bet void.
Once We have accepted a Bet, you will no longer be able to change or cancel it. We do not cancel Bets correctly placed and accepted. If there are any nuances related to the Bet that We should know about, you should inform Us about it before We accept the Bet or before the occurrence of the event on which the Bet has been placed. Any disputes will be investigated and We will resolve them reasonably.
mimy reserve the right to suspend or prohibit further betting at any time. No prior notice is required. We will then reject all attempts to place Bets
We may refuse any Bet or part of it, or suspend or close your Account. This may be based on Our decision that continued use of the Account will harm you or Us. It also can happen due to your breach of these Terms or if you have filed a complaint.
If a Bet was not placed, accepted, or you did not receive notice of acceptance of your Bet due to a failure in any equipment, We are not responsible for that.
mimy is not responsible for damages that are deemed to have been caused by the Website, Services, or Content. This includes malfunctions, errors in content, use – correct or incorrect – by anyone of the Website, Services and Content, and so on.
Bets will be accepted up to the advertised deadline of until when Bets are accepted ( " deadline " ) for any given event. Such deadlines are deemed to be incorporated by reference into these Terms and you have agreed to. If a Bet is inadvertently accepted after its deadline, the Bet shall be deemed void and We reserve the right to void any such Bet.
Your Account must have a positive funds balance reflected in excess of the Bet amount in.
We can change at any time and without notice odds, prices, information about the event, etc. However, at the time of placing and accepting a Bet, they become fixed. If due to any error, information is incorrect, We may void or reject any affected Bets.
We may change the maximum Bet amount for any event without prior notice.
Any prohibited practices breach these Terms and are not permitted. These include cheating, unfair advantage, fraud, and criminal activity, abuse of bonuses and promotions, and the opening of duplicate Accounts.
We will prevent and investigate such actions "Prohibited Practices" At the same time, mimy is not responsible for any losses incurred as a result of such actions. Subject to the above, however, We will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action We take in respect of the same will be at Our sole discretion.
If you suspect someone is involved in a prohibited practice, please let Us know immediately. This can be done via email or a call to Our support team.
You should not be engaged in any prohibited practice in connection with your use of the Services. If We have reason to suspect you are involved in prohibited practices, or another gambling provider suspects you of such activities, or you deny deposits, or if your use of the Services could harm us, or if you become bankrupt, then We may withhold the whole or part of the balance from your Account.
For the purposes of this paragraph:
"fraud" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation: (I) fraudulent charge-backs activity; (II) the use by you or any other person who was participating in the same bet as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; (III) the collusion by you with others in order to gain an unfair advantage (including through Bonus schemes or similar incentives offered by us); (IV) any attempt to register false or misleading Account information; any (V) any actual or attempted act by you which is reasonably deemed by Us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes Us any damage or harm;
"criminal activity" shall include, without limitation, money laundering and any offense that violates the criminal law of any country.
"unfair advantage" shall include, without limitation: the exploitation of a fault, loophole or error in Our or any third party's software used by you in connection with the; the use of any Bots for skill games and Bots for any other use which would otherwise constitute any other Prohibited Practices; the use of third party software or analysis systems; or the exploitation by you, of an Error, in any case either to your advantage and/or to the disadvantage of Us or others.
We will make every effort to act fairly to you and Our other customers when We fight prohibited practices.
You should cooperate with Us to investigate prohibited activities. If We have reason to suspect you involve in prohibited practices, We may inform your identity and actions to the relevant authorities, gambling operators, and financial institutions.
Bonus and Promotional Terms
These Promotional Terms apply to all mimy promotions and competitions. Except as expressly provided, in the event of any discrepancy or conflict between these Promotional Terms and any specific promotional terms, then the specific promotional terms shall prevail.
- You must be aged 18 years or more to participate in promotions and/or take part in competitions. It is an offence for anyone under the age of 18 to open an account or to gamble. Underage entries will be void.
- All promotions are limited to one entry per customer. To ensure that the promotion is limited to one entry per customer, we only permit one customer to participate from each household address, IP address, email address, telephone number, same payment account (e.g. debit or credit card, Neteller etc) or shared computer (e.g. public library or workplace).
- None of the employees, nor any family members of employees, of mimy and its affiliate companies, their agents, or those of their respective group companies may take part in prize draw promotions or competitions that involve any element of judgment by mimy.
- All promotions are available at the discretion of mimy and mimy reserves the right to restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion.
- If you have been sent an email excluding you from promotions you will not qualify any promotions. Please note that any such exclusion will not affect any free bet, bonus or other promotional offer you have already placed a qualifying bet towards. You will still receive the benefits of any promotion you have started qualifying for or already qualified for prior to this decision.
Fraud and Multiple Accounts:
- Fraudulent or multiple entries will not be accepted, neither will entries made in breach of these Standard Promotional Terms or the specific promotional terms.
- mimy reserves the right to exclude any entrant from competitions and/or promotions and from use of the mimy website if mimy believes that an entrant has tried to enter by using more than one username or is otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in your local jurisdiction), whether or not that entrant would or might have won any prize but for such activity. Where multiple entries/accounts have been used, mimy reserves the right to cancel these accounts and withhold payment of the prize/bonus or any other promotional benefits
- Bonuses are awarded to enhance your enjoyment of our bets however we reserve the right to govern how bonuses are used before a player is allowed to cash them in. As such we deem it necessary to restrict certain types of wagering from contributing to the wagering/turnover requirements.
- Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account.
- If You received a bonus, You could withdraw the funds from Your account only when the total sum of funds won will be in the amount equal to five times the bonus amount and made a new deposit before Your first withdrawal. In this case, the maximum withdrawal amount should be no more than five times the size of the bonus amount, excluding the deposit size.
- When You receive a bonus to use it and withdraw these bonus funds, You have to place a bet for the full amount of the bonus and win an amount equal to five times the bonus amount. Only after fulfilling this rule, You will be unlocked the ability to withdraw bonus funds, as well as the won funds that was collected on Your internal account. This rule applies separately to each new bonus that You receive. All the received bonuses are not cumulative to comply with this rule.
- The size of the bonus always should not exceed the size of the deposit. In any case, You agree that Mimy has the right to revise the conditions for receiving bonuses unilaterally and without prior notice.
- By entering the promotion or competition, you accept and agree to be bound by these Promotional Terms and any specific terms and conditions relating to the relevant promotion.
- Any disputes relating to promotions or competitions will be resolved in accordance with the mimy Terms and Conditions, see here.
- mimy accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions.
- mimy and its affiliates and subsidiaries, or any of their employees, officers or directors shall not be liable for any loss, costs, expenses, damages, injury or other liability arising from a participant's or winner's participation in any competition or promotion, or for any such modification, alteration, discontinuance or termination of any competition, promotional or tournament. Nothing in this clause shall operate to limit or exclude liability for personal injury or death caused by our negligence.
Account Closure and Termination of the Terms by You
If you have a sufficient balance, you may withdraw money from your Account.
You may cancel your Account at any time. To do this, you should inform Us in writing of your intention by sending an email to [email protected]. If you do so, you must stop using the Services immediately. Bets placed using your Account will be deemed void only after We notify you that your Account has been canceled. Until then, you will be liable for any activity on your Account.
Please note that upon the termination of your Account, We may withhold any funds from your Account balance in the following cases:
- We have reason to suspect you involve in prohibited practices;
- You have breached these Terms;
- You provided deliberately incorrect information on registration;
- As required by law.
When repaying the outstanding balance on your Account, We shall use the same method of payment which you provided upon registration of your Account, or such other payment method as We may reasonably select.
Account Closure and Termination of the Terms by Us
We may close your Account at Our discretion. In this case, We will notify you in writing using your contact details. When we close your Account, We refund you the balance of your Account.
If We close your Account due to your breach of the Terms or your involvement in prohibited practices (Collusion, Cheating, Fraud and Criminal Activity, Breach of the Terms and Conditions), the balance of your Account will be non-refundable and deemed to be forfeited by us.
Your Account closure does not affect outstanding Bets if you did not breach the Terms.
Account Suspension by Us
We may suspend your Account. Upon the suspension, you are not permitted to carry out any activity in respect of the Services – placing Bets, withdrawing funds, etc. Also, no bonuses are credited to your Account. This limitation is valid until the Account is reactivated.
We will try to investigate and, if possible, resolve the issue that has given rise to the Account suspension as soon as possible. After that, we will make a decision either to reactivate or to close the account.
We do not allow any employee, anyone else in any way connected to such an employee or anyone otherwise connected to the service provider (to be determined by Our absolute discretion) to Bet on any market or event where the service provider is providing a service to us. We will void any Bet where We determine in Our absolute discretion that such betting has taken place.
Where problems occur in the Software or hardware used by Us to provide the Services We will take all reasonable steps to remedy the problem as soon as reasonably practicable. We will take all reasonable steps to treat you in a fair manner (which may include reinstating the balance on your Account to the position existing following completion of the last Bet logged on Our server immediately prior to the occurrence of the problem).
A number of circumstances may arise where a Bet or wager is accepted, or a payment is made, by Us in error. A non-exhaustive list of such circumstances is as follows:
- where We misstate any odds or Terms of a Bet or gaming wager to you as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
- in relation to Bets placed prior to an event taking place, the prices/Terms offered are materially different from those available in the general market; or
- in relation to any event, the price/Terms offered at the time the Bet is placed are clearly incorrect given the probability of the event occurring;
- where We have continued to accept Bets on a market which should have been suspended, including where the relevant event is in progress (except where 'in-running' Bets are accepted) or had already finished (sometimes referred to as 'late Bets');
- where an error has been made as a result of a Prohibited Practice;
- where We should not have accepted, or have the right to cancel or re-settle, a Bet pursuant to the Betting Rules (for example due to 'Related Contingencies');
- where an error is made by Us as to the amount of winnings/returns that are paid to you, including as a result of a manual or computer input error; or
- where an error has been made by Us as to the amount of free Bets and/or Bonuses that are credited to your Account, any such circumstances being referred to as an "Error".
In the event of an Error, We reserve the right to:
- correct any Error made on a Bet placed and re-settle the same at the correct price or Terms which were available or should have been available through Us (absent the publishing error) at the time that the Bet was placed and the Bet will be deemed to have taken place on the Terms which were usual for that Bet; or
- where it is not reasonably practicable to correct and re-settle, to declare the Bet void and return your stake into your Account; or
- in circumstances where the Error has resulted from a Prohibited Practice.in circumstances where the Error has resulted from a Prohibited Practice.
Any funds which are credited to your Account, or paid to you as a result of an Error shall be deemed, pending resolution, to be held by you on trust for Us and shall be immediately repaid to Us when a demand for payment is made by Us to you. Where such circumstances exist, if you have funds in your Account, We may reclaim these funds from your Account. We agree that We shall use all reasonable endeavors to detect any Errors and inform you of them as soon as reasonably practicable
Neither Us (including Our employees or agents) nor Our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by Us or an error by you.
You shall inform Us as soon as reasonably practicable should you become aware of any Error.
Where you have used funds which have been credited to your Account or awarded to you as a result of an Error to place subsequent Bets, We shall cancel such Bets and/or withhold any winnings which you may have won with such funds, and if We have paid out on any such Bets or gaming activities, such amounts shall be deemed to be held by you on trust for Us and We can immediately reclaim these funds from your Account if you have sufficient balance or you shall be immediately repaid to Us any such amounts when a demand for repayment is made by Us to you
Events Outside our control
Without prejudice to Our obligations contained within the various laws and regulations of the jurisdictions where We are licensed, We are not liable for any loss or damage that you may suffer caused by events outside Our reasonable control, including (without limitation) power failure; trade or labor dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of Our control. In such an event, We reserve the right to cancel or suspend Our Services without incurring any liability.
We are not liable for the failure of any equipment or Software howsoever caused, wherever located or administered, or whether under Our direct control or not, that may prevent the operation of the Services or prevent you from being able to contact us.
We will not be liable for any failure to perform by a third party to Our Agreement.
Virus, Hacking and Other offenses
You shall not attempt to attack, hack, make unauthorized alterations to, or introduce any kind of malicious code to the Website or Services. As such, you will not, without limitation:
- reverse engineer or decompile (in whole or in part) any Software available through the Website; or
- make copies, modify, reproduce, transmit, alter, use or distribute all or any part of Our Services or Website or any material or information contained on it; or
- disclose Account information to any third party, or (d) contravene any of the provisions stated herein; or
- cheat, deceive, trick, misinform or defraud Us in any way through use or abuse of Our Services or the Website or.
- attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 (UK law) to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website and/or the Services will cease immediately.
Should We suspect that you have failed to abide by the Terms of this provision We shall have the right, in addition to any other remedy, to freeze or suspend your Account with Us in order to carry out further investigations. If it is confirmed that you failed to abide by the Terms of this provision, this will result in the termination of the Services to you, closure of your Account and forfeiture by Us of any amounts in your Account.
Claims and Disputes
We will seek criminal and contractual sanctions against you if you are found to have been involved in fraud, dishonesty or criminal acts. We will withhold payment to you as well where any of these are suspected. You shall indemnify and shall be liable to pay to us, on-demand, all costs, charges or losses sustained or incurred by Us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal act.
We reserve the right to withhold payment and to declare Bets on an event void if We have evidence that the following has occurred: (i) the integrity of the event has been called into question (ii) the price(s) or pool has been manipulated (iii) match rigging has taken place. Evidence of the above may be based on the size, volume or pattern of Bets placed with Us across any or all of Our betting channels. A decision given by the relevant governing body of the sport in question, Our licensing authority and/ or any relevant industry association (if any) will be conclusive.
You will not be allowed to cancel or change your Bets once these Bets have been placed, accepted and recorded by Us and the We are under no obligation to cancel Bets that have been validly placed, accepted and recorded in accordance with these Terms and Conditions. If there is any dispute relating to the placement of a Bet, you should notify Us before the finalization of the acceptance of such Bets and/or before the event on which the Bet has been placed occurs. We shall investigate such disputes accordingly and resolve them reasonably in Our sole, absolute and reasonable discretion.
If you wish to raise a complaint about any aspect of Our Services please contact Our Customer Support Team with details about your complaint, which will be escalated as necessary within Our Customer Support Team until resolution.
If you do not agree with the decision of Our Customer Support Team, you may then request that the matter is escalated further. In order to escalate a complaint, you will need to clearly state your reasons for not agreeing with the previous decision and any other relevant information. The Support Manager will re-review the customer's claim or dispute and provide the customer with the Support Manager’s final and binding decision within 14 business days. The decision of Our Support Manager (having completed such escalation as We consider reasonable in the circumstances) will be considered as Our final decision.
If you are not satisfied with how a bet has been settled then you should provide details of your grievance to our Customer Support Department via email at [email protected] We shall use our reasonable endeavors to respond to queries of this nature within a few days (and in any event, we intend to respond to all such queries within 28 business days of receipt).
Disputes must be lodged within three (3) days from the date the bet in question has been settled. No claims will be honored after this period. You are solely responsible for your Account transactions. Complaints/disputes have to be sent to [email protected] and must be sent from your's Registered Email Address.
All claims for the design of the event, such as incorrectly indicated names of players, teams, categories, descriptions of events, outcomes, obvious typos, and/or other inaccuracies in Events have been already posted by other users of the resource must be lodged within three (3) days from the date the Event in question has been settled. No claims will be honored after this period. You are solely responsible for your Account transactions. Complaints/disputes have to be sent to [email protected] and must be sent from your's Registered Email Address.
Disputes must be lodged within three (3) days from the date the transaction in question has occurred. No claims will be honored after this period. You are solely responsible for your Account transactions. Complaints/disputes have to be sent to [email protected] and must be sent from the Customer's Registered Email Address.
When We wish to contact You, We may do so using any of Your Contact Details at Our sole and absolute discretion. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after We have communicated with You directly by telephone (including where We leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
Breaches of the Terms and Conditions
Your Personal Information
We may from time to time ask you to provide Us with additional details and any such additional information will be also kept confidential.
We reserve the right under certain circumstances to disclose certain details to relevant authorities should it be required to do so by law, an arm of the state or a regulatory body. (for example, to bodies or authorities whose purpose is to investigate money laundering, fraud and other criminal activity) to the extent required by law.
Cookies can automatically collect and store personal information. Please pay attention to this before visiting the Website.
You can find out all the details about cookies and their deleting by reading Our Cookies Policy
We will try to provide Our customers with high-quality Services. However, We can make no further warranty concerning the Services.
We make no warranty that the Services will always be uninterrupted, error-free, and meet your requirements. We make no warranty about the accuracy of the information, the reliability of the materials, or the safety of the Website.
We are not liable for errors relating to the Bet settlement or other elements of the Services. We reserve the right to void all Bets in question.
Limitation of Liability
Winnings will be credited or loses reflected to your Account following confirmation of the final result from the relevant, reasonably appropriate, source (which in the case of a sporting event is most likely to be the sports governing body).
Should funds be credited to or debited from your Account in error, it is your responsibility to notify Us of the error without delay. Any sums credited to you due to the error will be deemed invalid and must be returned to us. You may not dispose of or place Bets using funds credited to your Account in error and We reserve the right to void any transaction (including Bets) involving such funds. You hereby agree to the return of any erroneously credited funds that you may have withdrawn and winnings from Bets placed using such erroneously credited funds
We will not be held responsible for any typographical, technical, or human error in posting odds and/or handicaps. In the event of error, We reserve the right at its sole discretion to either void any affected Bets at any time or to correct the error.
We will under no circumstances be held liable in equity, contract, tort, negligence, or otherwise (or any theory of law) for any damages or losses whether direct, indirect or any other nature, without limitation, that are deemed or alleged to have resulted from or been caused by the Website and/or the Services or their Content including, but without limitation to, errors, inaccuracies or ambiguity in the Website and/or the Services or their Contents, failures, malfunctions, delays or interruptions in operation or transmission, communication line failure, any persons, use or misuse of the Website and/or the Services or their Content, any errors or omissions in Content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss or damage (even where you have notified Us of the possibility of such loss or damage).
We will not be responsible for any breach of these Terms caused by circumstances beyond Our reasonable control.
We reserve the right to withdraw the Website or Services or elements of these at any time, and save for any rights that you may have over deposited funds in its Account, We will not be liable to you in any other way as a result of any such action.
We are committed to permission-based internet marketing practices and take a "zero tolerance" approach when dealing with "spam". For the purposes of this Anti-Spam Policy "spam" is defined as any message or communication (being commercial in its nature) that is sent to a recipient with whom the initiator does not have an existing business or personal relationship with and/or is not sent at the request of, or with the express consent of the recipient (including but not limited to e-mails or other electronic communication whose subject falls outside any permission that may have been given).
We will determine, in our discretion, whether there has been a breach of this Anti-Spam Policy through your use of our website/platform. When a breach of this Anti-Spam Policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this Anti-Spam Policy constitutes a material breach of our Terms upon which you are permitted to use our website/platform, and may result in our taking all or any of the following actions:
- Immediate termination of our Terms.
- Immediate, temporary or permanent withdrawal of your right to use our website/platform.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our website/platform.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this Anti-Spam Policy. The responses described in this Anti-Spam Policy are not limited, and we may take any other action we reasonably deem appropriate.
You agree to fully indemnify, defend and hold us, and Our officers, directors, employees, consultants, advisors, agents and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, (regardless of theory of law) arising out of your breach of any of the Terms or the rules and regulations or any other liabilities arising out of your use of the Website and/or the Services or use by any other person accessing the Website or Services using your Account Information details.
Law and Jurisdiction
The construction, validity and performance of this agreement will be governed by the laws of Curacao. However, this shall not prevent Us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.
Intellectual Property / Copyright
The Contents of the Website and Services are protected by international copyright laws and other Intellectual Property Rights. The owner of these rights is mimy namely LUCKYLUCK LIMITED.
Except to the extent required to use a Services for the purpose of placing Bets or wagers, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or Software without Our express prior written consent
Any commercial use or exploitation of the Website or Services or their Content is strictly prohibited.
If You require any information relating to this facility please speak to Our Customer Support Team or view Our Responsible Gambling section.
We will use Our reasonable endeavors to ensure compliance with self-exclusion. However, self-exclusion requires the joint commitment of both you and us. During the self-exclusion period, you must not attempt to try to open new Accounts and you accept that We have no responsibility or liability whatsoever if you continue gambling and/or seek to use the Website and/or the Services and We fail to recognize or determine that you have requested self-exclusion in circumstances which are beyond Our reasonable control including, but not limited to you opening a new Account or over the telephone rather than over the internet or using a different name or address.
We are committed to supporting Responsible Gambling initiatives.
How to Contact Us
You can contact Us by phone or email. Our support team is available 24 hours and seven days a week. You can find all details on the Contact Us section of the Website . All calls to the support team are recorded for training and security purposes.